Monday, February 12, 2018

7:30 AM - 8:00 AM Breakfast

8:00 AM - 8:05 AM Chairperson's Remarks

8:05 AM - 8:45 AM Why Organizational Behavior Management (OBM) Will Change Everything You Know About Learning

Derek Hann, Chief Learning Officer, PayPal
OBM will fundamentally change how you think about Training and Development. You'll come
away with tools and practices you can put into action tomorrow. By employing an OBM lens,
you'll direct business leaders to articulate what matters most for your organizations sustained
success and show them the specific actions needed to get there. You'll deliver business results
that are aligned, measureable, and create incontrovertible ROI. You'll leave inspired, excited,
and equipped to drive change in your organization. Once you start your OBM journey, you'll
never look back.
Participants will:
· be introduced to the ABCs of OBM
· apply the ABC lens to their most pressing training and development challenge(s)
· identify gaps in current learning strategies / initiatives


Derek Hann

Chief Learning Officer

8:45 AM - 9:25 AM Flourish: The Five Practices of Particularly Resilient People

Taryn Stejskal, Head, Leadership Development, Executive Programs, & Coaching , Cigna
Nothing ever goes away until it teaches us what we need to know.” – Pema Chodron. In the face of adversity, why do some people flourish, while others fold? The essential condition required to live a flourishing life is not found in the absence of adversity, but rather in a person’s response to difficulty.
Here’s what resilience is NOT:

-Merely bouncing back, resilience is dramatically more than elasticity.
-A mentality of “this too shall pass.” As Andy Warhol said, “Time changes things, but you have to change them yourself.”

Adversity is a trip we take. Resilience paves the road. Resilience is, as Rumi said, “the business of being human,” the willingness to endure hardship, and, as a result, to allow ourselves be fundamentally and forever changed. In return for our effort, we receive gifts of enhanced confidence, strength, wisdom, and compassion. After working with hundreds of extraordinary leaders, five core practices of particularly resilient people have emerged. Now it has a name: Adversity Quotient (AQ): The inability to be deterred by failure. Perhaps it’s not IQ or EQ, but the ability to persevere, despite the odds, to acknowledge fear, setbacks, and failure, and forge onward is the stuff of true success. In this keynote address, we will share all five practices (Vulnerability, Productive Perseverance, Connection, Grati-osity, and Possibility) including new ways to re-think high potential leadership competencies as well as our own.“There is only one road to true human greatness: the road through suffering.” Albert Einstein
During this session you will learn;

-The five practices of particularly resilient people
-How best to develop leadership (your own and others’) resilience
-How to create a culture of resilience in your organization


Taryn Stejskal

Head, Leadership Development, Executive Programs, & Coaching

9:30 AM - 10:00 AM Business Meeting

10:00 AM - 10:30 AM Business Meeting

10:30 AM - 10:50 AM Networking Break


10:50 AM - 11:35 AM Neuroscience: What It Tells Us for the HyperConnected 24/7 World For Organizational Leadership and Learning

Neuroscience technologies are currently changing the way we inform adaptive learning technologies, build and evaluate products as well as segment human capabilities. During this roundtable attendees will learn about the advancements in cognitive neuroscience and hear specific practices that incorporate neuroscience research in the learning industry

Master Class

10:50 AM - 11:35 AM Inspiring Employee Engagement Through Emotional Intelligence

Leaders have a profound impact on how employees feel and perform. When leaders intentionally create a positive work climate, employees will be more engaged, productive, collaborative, innovative and efficient. During this master class attendees will learn how to:
- Recognize your emotional impact on engagement, productivity, and success
- Identify dissonant behaviors that get in the way
- Be fully present when it counts through listening and being curious

11:40 AM - 12:20 PM Education No Longer Looks the Same: Infusing Digital Tools And Innovation Into the DNA of Corporate Learning

Louise Kyhl-Triolo , Head of Leadership University North America , Airbus Group Inc.
As organizations continually evolve at such a rapid pace, faster than any other point in history, so too does learning and development. To prepare current and future leaders to succeed in global leadership positions, Airbus University is transforming the way in which it approaches corporate education. Louise Kyhl Triolo will discuss how education no longer looks the same — with the infusion of digital tools and the latest innovations coming from Silicon Valley, Airbus University is helping the organization disrupt itself by preparing leaders for the challenges of not only today, but tomorrow.
· Receive tips for incorporating technology into your learning environment
· Hear how to deploy a digital literacy program
· Align a corporation’s innovation mission with a corporate university’s mission
· Address the needs of current and future leaders in an evolving environment


Louise Kyhl-Triolo

Head of Leadership University North America
Airbus Group Inc.

12:20 PM - 1:10 PM Lunch

1:10 PM - 1:40 PM Seeing Really Is Believing: Transforming Your Virtual Training to Become Superior to In-Person Delivery

We’ve all heard the over-quoted statistics that 55% of all human interaction is non-verbal but what are the real implications of this information for training online?

Anthropology can explain so much about why your VILT sessions are rarely as effective as in-person delivery and once you understand why, you’ll experience one of those “Aha!” moments that makes it all clear.

More importantly, you’ll learn what’s needed to transform your training so that “online” can become superior to “in-person”. If you currently use any sort of Virtual Classroom platform then this session will be invaluable to understand why, despite the promises, your current classes are often a poor imitation of the live, in-person experience. And for those who believe that “virtual” classes can never compete with “face-to-face” instruction, be prepared to change your mind. Seeing really is believing!

  • Discover the importance of non-verbal cues and Micro Facial Expressions in human communication
  • Understand why most Virtual Classroom platforms actually limit your ability to teach effectively
  • Learn what’s needed to make larger group training effective - the larger the group, the more important this becomes
  • Discover how making online learners accountable in your online sessions can dramatically improve participation and learning outcomes

Sponsored by: Refined Data Solutions

1:40 PM - 2:10 PM OMG! How AMC Theatres Moved From PowerPoint to Reality TV To Train Its Millennial and iGeneration Associates

Mike Allison , Vice President, Learning & Development , AMC Theatres
AMC has approximately 26,000 combined Millennial and iGeneration associates. As such, the organization must leverage learning solutions that appeal to younger generations. At its recent Crew Training Summit, AMC took the concept of "creative learning" to a whole new level in developing content that was inspired by the reality television show Undercover Boss. Armed with spy cameras, four directors of operations posed as new crew members and went undercover in theatres. In addition, two undercover guests wreaked havoc in those same theatres. The goal was to use hidden video to capture and reinforce what associates were already doing right while also integrating live training activities. Participants in this session will:
  • Hear directly from AMC’s learning and development leader, who also happened to be one of the undercover guests.
  • View portions of the undercover footage and accompanying learning activities.
  • Learn why the Crew Training Summit content, played in all 660 AMC theatres, yielded the highest engagement, satisfaction, and retention levels from any summit ever held.
  • Hear how AMC is further engaging younger associates through creative uses of media and technology.


Mike Allison

Vice President, Learning & Development
AMC Theatres


2:10 PM - 2:55 PM Injecting Content Curation Into Learning Strategy & Solutions

The amount of incredibly useful content on the web and within organizational intranets is unbelievable. With these ample offerings, how do we as learning leaders ensure the content shared is appropriate, delivered at the right time of need and provides the correct information for our employees’ unique positions, projects and capabilities? During this session, attendees will learn how to develop a curation strategy which harnesses the value of knowledge and promotes collaboration while ensuring the right content is delivered, stored and used in the best possible way.

Master Class

2:10 PM - 2:55 PM Continuous Innovation: Embedding Design Thinking Into Your Corporate DNA

There's no such thing as “business as usual" in today's global economy. In an environment of almost constant change, disruption is the order of the day. For your business to thrive amidst the turmoil, your teams need to be fluent in a cutting-edge approach that integrates design tools with foundational business concepts, which enable flexibility and a capacity for continuous innovation. The New School is pioneering a highly collaborative, original approach of design-led education. Get a glimpse of what it's all about by participating in our hands-on, experiential design thinking workshop. You'll come away with an understanding of how design can deliver meaningful solutions for re-shaping your educational offerings, and prepare your current and next generation of leaders to transform your business.
- Discover how design tools drive innovation
- Gain a new perspective to solving business challenges

Sponsored by: The New School

3:00 PM - 3:30 PM Business Meeting

3:30 PM - 4:00 PM Business Meeting

4:00 PM - 4:15 PM Networking Break

4:15 PM - 4:45 PM Business Meeting


4:45 PM - 5:30 PM Invisible L&D: Building An Always-On Learning Environment

Organizations must start to train and deliver their learning in the same way their employees live their day to day lives. Learning at your fingertips means accessibility, relevance and purpose. During this session attendees will learn how L&D can become a service behind the scenes, creating an always-on learning environment
· Embed learning within the business
· Highlight the technologies and processes involved in the organizational structures needed to make it work
· Shift from 90% off the shelf to 90% customized
· Diversify delivery by focusing on “experience” and building “infrastructures” to support learning cultures

Master Class

4:45 PM - 5:30 PM Unleashing The Power of Learning Analytics: Making the Case for How Learning Drives Business Value

More than any other HR Function, L&D organizations are under increased scrutiny to show measurable business impact for their work, as well as operational metrics that show how we are improving the scale and efficiency of our function. In addition, with so much data to track and analyze, organizations are seeing the need for their own data scientists. To truly understand how employees consume and interact with digital content, a new approach must be taken. In this session, attendees will learn how to expand current appetites beyond completions and test scores and bring increased value with data and predictive analytics.
  • Discuss a new framework for identifying key opportunities for analyzing and measuring the impact of training for different types of learning interventions
  • Hear how organizations can use performance analytics to their fullest advantage
  • Reviewa key list of metrics that help evaluate the progress your L&D team is making towards driving scale and efficiency
themes: learning analytics, business impact, showing the value

5:30 PM - 5:45 PM Ignite: The Wrong Way to Prove the Impact of L&D: Traditional ROI

Your organization’s goals aren’t based on ROI, but on improving key metrics throughout the organization. That’s why the future of learning success will be judged on L&D’s ability to impact business results, not on how many programs earned its money back. Hear how Fortune 500 organizations are using learning analytics tools to align learning improvements with performance metrics to impact revenue, margins, and productivity. After all, if your focus is to positively impact the bottom line in a measurable, repeatable way, then ROI will come naturally.

Today’s modern learner is impatient, overwhelmed and frustrated. They desire flexibility in where and how they learn, and have only a small amount of time to focus on training and development. How do we as learning leaders address these radical shifts? How do we provide nontraditional training and delivery to accommodate their need for just in time everything? Are we finding microlearning, mobile, communities of practice, on-demand performance support and curation to be effective? To remain relevant as a business function, L&D must understand the needs of modern learners. This very real discussion will cut through the noise and open up to the challenges facing learning professionals today.


Steve Walker

AVP, Learning & Development
State Farm

Angel Green

Director, Talent & Learning
Coca-Cola Beverages Florida

Kat Steinmetz

Director, Learning & Development
Stitch Fix

6:15 PM - 6:55 PM Roundtable Discussions: Choose Your Topic

How Can Learning & Development Leaders Increase Their Influence In the Boardroom
In an era where great talent has never been harder to attract and retain, organizations can benefit tremendously by fully leveraging their current staff and not just pursuing the latest candidate du jour. Yet too often LD leaders don't have sufficient influence in the boardroom to fully enroll other executives in their people strategy as the full blown competitive advantage that it could be. When you join us for this small executive roundtable you will have an opportunity to discuss with your LD peers the communication, education and mindset shifts that need to happen for you to gain the strongest possible influence in the boardroom
Daniel Kimble, CEO, Resonance Executive Coaching
Using Artificial Intelligence To Create Learning That Is Unique to Every Individual
Explosive developments in eLearning and Artificial Intelligence (AI) are having profound impact on employee engagement for its ability to analyze the massive amount of current (and often unused data) and focus the business and individual learner on areas for improvement. Don’t miss this opportunity to learn what VR+AR is going to mean for learning, and when will it matter for mainstream learning. Attendees will review several very specific use cases and walk away with an understanding of how machine learning is having a powerful impact on companies’ work processes
Turbocharging Your Sales & Negotiations Training to Identify, Build & Sustain Top Performance While Delivering Maximum Return on Investment
This roundtable will focus on increasing the reach and quality of sales and negotiation training to all client-facing associates. Attendees will leave knowing how to help shift employees from a product-based sales approach to a consultative selling approach
How Mobile Enables An Always On Learning Environment
Millennials will soon account for 50% of the global workforce. Accustomed to technology at their fingertips, their expectation for employers to offer the same will become a necessity. They expect instant access to solutions. Here lies the explosive growth of mobile devices for work. During this roundtable attendees will learn how to incorporate mobile learning into training programs to increase engagement and completion rates. Participants will receive a step-by-step roadmap for creating a mobile training program that fits the lifestyle and habits of your employees, and review the challenges of mobile learning, including data security and legal and compliance hurdles for hourly workers, to ensure successful implementation and adoption.
Applying Learning Science to Unlock the Full Potential of Each Learner
Led By: McGraw-Hill Education

Sponsored by: McGraw Hill

7:00 PM - 7:30 PM Cocktail Reception

7:30 PM - 8:35 PM Dinner