Day 2: Monday, February 27th
07:15 AM - 08:00 AM Networking Breakfast
08:00 AM - 08:05 AM Chairperson's Opening RemarksJim Cecere, SVP Business Development, Strayer Education
Jim CecereSVP Business Development
8:05 AM - 8:45 AM Engagement: The $500 Billion Problem and Why You're the Solution
Many people spend more than a hundred thousand dollars on an MBA without learning to pull the pieces of the puzzle together. Many others, no matter their education or business experience, feel shut out from opportunities to influence company results. In other words, they lack business acumen.
In fact, research published in Harvard Business Review found that 95% of employees are unaware of or do not understand their company's strategy. Our own research has found that the vast majority of employees, ninety percent, don't understand important business metrics. The results are workforces that are unaligned and disengaged.
Here's the good news; as a training and development leader, you're in a unique position to step up and solve this problem. In this session you'll be introduced to the idea that the best places to work are in a Virtuous Cycle, and you'll be given practical steps for accelerating this cycle at your company, by:
· Knowing what your CEO and CFO wish you'd talk more about.
· Identifying the top two levers of employee engagement.
· Committing to three steps to link your people and profit strategies
8:45 AM - 9:15 AM Driving Organizational Purpose Through Collaboration, Social and Continuous LearningDeborah Johnson, Chief Learning Officer, Deloitte Consulting, Deloitte
Rapidly preparing employees to meet organizational needs is increasingly critical in this environment of accelerating change and disruption. In addition, today’s workforce is actively seeking out and staying with organizations that have a broader sense of purpose – organizations that are making an impact in the world. To meet both objectives, today’s learning & development leaders have an opportunity to drive performance through continuous learning while also contributing to a broader social purpose. Developing employee capabilities while reinforcing a culture of purpose multiplies the benefits of L&D for an organization. This session will open the discussion on purpose and examine the contribution we can make as leaders in Learning & Development, by:
· Applying a continuous learning model to accelerate development for modern learners
· Learning how a culture of purpose helps attract and retain today’s workforce
· Understanding the beneficial relationship between skill-building and social impact efforts
· Sharing leading practices and recent continuous learning examples of how development organizations are driving a culture of purpose
· Opening the discussion on how you can help your organization make an impact with purpose
Deborah JohnsonChief Learning Officer, Deloitte Consulting
9:20 AM - 9:50 AM Business Meetings
9:55 AM - 10:25 AM Business Meetings
10:30 AM - 10:45 AM Networking Break
Round Table Discussion
Round Table 1
10:45 AM - 11:30 AM Training & Leadership for Frontline EmployeesFrederick Warder, Head of Talent Development, EZ Corp
Executives overwhelmingly agree that leadership development of new and recently promoted managers is critical to the future success of their organizations. However, almost 60% never receive any training for their first leadership role. Making the shift from successful individual contributor to an effective leader can be complex and organizations tend to under-prepare their frontline leaders for that transition. During this roundtable, attendees will actively participate in discussion about successes and gaps in preparing frontline leaders that will drive your business forward.
Frederick WarderHead of Talent Development
Round Table 2
10:45 AM - 11:30 AM Aligning Partners to Ensure Learning Delivers Value and Business OutcomesTheresa Zeller, Head of Merck Manufacturing Learning and Development, Merck
Aligning with business leaders and partners within the organization is critical to L&D’s ability to drive value and achieve business outcomes. The next challenge is aligning the tools and platforms to streamline learning so that learning is in the flow of work. Join this roundtable to explore how to integrate knowledge management and learning and development capability to enable a learning culture where knowledge is rapidly acquired and shared.
Theresa ZellerHead of Merck Manufacturing Learning and Development
Round Table 3
10:45 AM - 11:30 AM Managing a Learning Function that Shows Its Value and Benefit in Productivity, Turnover, and Recruitment – It all Starts With OnboardingSam Worobec, Head of Learning, Chipotle Restaurants , ,
Engagement and culture has to start on day one for employees to feel connected and avoid affecting turnover. If there’s anyone leaving an organization, there’s a decent change they’re a new hire. Learning leaders can play a key role in helping to extinguish some assumptions about this group and boost its retention rate in the process. Join this interactive discussion and learn how L&D is in the perfect position to play a key role in engagement strategies for new hires.
Sam WorobecHead of Learning
Round Table 4
10:45 AM - 11:30 AM Future Directions for Performance ManagementMark Morris, Vice President, Talent, Learning & Development , MV Transportation
During this interactive roundtable, attendees will discuss why we need a performance management process and how it should be executed in 2017 to meet those needs. The following issues are likely to be raised; ratings vs. no ratings, how to pay for performance/compensation in a no ratings environment, managerial capabilities needed, the role of HR; change management issues, and linking performance management to business results. A key question will revolve around what's next on the horizon to replace the often cumbersome and bureaucratic process burdening many organizations today.
Mark MorrisVice President, Talent, Learning & Development
Master Class B
11:35 AM - 12:05 PM Weaving Technical Competence with Behavioral Confidence for Sustained Performance ImprovementBror Saxberg, Chief Learning Officer, Kaplan, Inc.
Decision-making determines an organization’s success or failure; from the choices that inform business strategy to the everyday tactical decisions that are made at all levels of the enterprise. The learning organization has an inherent responsibility to provide individuals and teams with opportunities to develop the capacity for more nuanced decision-making that takes into account both the technical expertise, as well as the behavioral confidence that is necessary for greater commercial success. During this session attendees will learn how to integrate technical and behavioral standards by:
· Highlighting the intersection of learning science and instructional design concepts with this integrated approach to development
· Sharing an example of how organizations are currently integrating this approach into their learning and development programs
Bror SaxbergChief Learning Officer
11:35 AM - 12:05 PM Compliance Training: Innovative Ways for Learners to Embrace the Skills and Knowledge They Must Acquire
A large majority of organizations must offer some type of compliance training based on their industry or for legal compliance. Learners often find this type of training boring and time-consuming. Seeking innovative ways for learners to embrace this type of learning can be a challenge.
· Learning how to present compliance training in a more effective way
· Using gamification as part of learning
· Determining which types of learning tools are effective
· Making training a winning investment
12:10 PM - 1:10 PM Networking Lunch
1:10 PM - 1:40 PM Micro Learning Matters: Leveraging Science to Streamline Learning and Elevate Employee PerformanceClaire Herring, Head of Product, Blue Ocean Brain
As the economy continues to recover, winning the talent war will require a shift toward giving people more control of their own learning and development. Today’s employees anticipate having the opportunity to learn new things every single day. Research shows that more than 25% of employees leave companies because they don’t believe they are being developed. The challenge lies in the fact that, inside a complex world of work, there continues to be a big disconnect between what science knows and what business does. In this fast-paced interactive session attendees will learn how to take a transformative approach to learning delivery, by:
· Examining what science says about how to effectively optimize employee performance
· Uncovering practical strategies to build a high-performance, brain-healthy learning culture
· Discovering unique methods to deliver learning that taps into the discretionary effort of the knowledge modern worker
· Creating a bottom-up learning culture using principles of sharing, scarcity and healthy competition
Claire HerringHead of Product
Blue Ocean Brain
1:40 PM - 2:10 PM Creating A Culture of Community: How the DaVita University Academy Program Has Helped Embed An Extremely Intentional Culture of LeadershipDave Hoerman, Chief Wisdom Officer, DaVita HealthCare Partners, Inc. Michelle Johnston, Vice President, DaVita University, DaVita
People are often mentioned by CEOs as our most important resource, yet building and sustaining an intentionally healthy culture for people in our organizations, especially cultures of caring, community, and leadership is not always easy. Every company has a culture. There are some intentional and unintentional components of culture in every company. In this session, we will review some of the aspects of building a healthy and intentional culture, as well as pitfalls and obstacles that can get in the way.
In this session, you will hear how:
• DaVita has gone from virtually bankrupt in 1999, to a leading provider of healthcare services and a role model for building an intentional culture of leadership and learning
• The DaVita Academy was created to spread the culture throughout the organization
• The “7 R’s” have helped DaVita sustain their culture of community
• Sustain enthusiasm
• Enable ownership by the individual as well as the organization
Dave HoermanChief Wisdom Officer
DaVita HealthCare Partners, Inc.
Michelle JohnstonVice President, DaVita University
2:15 PM - 2:45 PM Business Meetings
2:50 PM - 3:20 PM Business Meetings
3:20 PM - 3:35 PM Networking Break
Master Class C
3:35 PM - 4:05 PM Virtual & Augmented Reality in Corporate Learning
How are virtual (VR) and augmented reality (AR) already used in corporate learning? We’ll look at the cases in manufacturing, retail and banking. Can we replicate Pokémon GO success in the office space? We’ll discuss the development side (costs, length, limitations, technology stack used).
• Understanding the magic behind VR and AR, what makes it so immersive?
• Looking at the 10+ practical business cases from your peers
• Discovering what types of learning, fit best for such simulations and which are a waste of budget
• Understanding the cost/benefit side and the roadmap to launching your own VR/AR training
Brain Weave C
4:05 PM - 4:35 PM Push v. Pull: How PayPal Thinks Like a Marketer to Ignite Learner Engagement
While companies spend on average $1,252 per employee on learning programs, 45% of workers believe that company-provided programs are not applicable to their jobs. We're not putting our money where our mouths are. Something has to change.
Our employees are our customers and they want an intuitive, consumer-friendly learning experience at work. On top of offering the right learning technology, L&D's success also hinges on the implementation and launch of their learning programs. Learn how a marketing mindset can help you innovate the way you run your L&D teams. Hear directly from PayPal how they've started to think like marketers to spark excitement for learning and development.
By attending this session, you’ll learn:
· How to think like a marketer to improve employee adoption and engagement
· The best marketing tactics to successfully launch a learning & development program
· Why and how PayPal is investing in marketing tactics to improve its L&D programs
· Strategies to acquire, activate, and retain learner engagement
4:10 PM - 4:40 PM Business Meetings
4:45 PM - 5:15 PM Business Meetings
Champagne Round Table Discussions
5:15 PM - 6:00 PM Is Learning Still Learning: The Blurred Line Between Knowing and Doing
As learning professionals strive to provide opportunities for employees to succeed and the business to profitably grow, there is an increasing need to understand and embrace the connection between 70/20/10, adaptive learning, compliance, curation, and performance support. How are organizations tackling the challenges of providing relevant learning at the point of need? Come discuss these topics with Raytheon Professional Services.
Moderated by: Kevin Kellerman and Bob Szostak, Raytheon Professional Services
5:15 PM - 6:00 PM Transforming from Content Creation to Content Curation
Learning organizations that are cutting edge are devising and implementing strategies to transform from a "command and control" content development clearinghouse to a curator of content that is best in class and relevant to the learner audiences with their organizations. Join Xerox for this roundtable discussion to learn more about best practices in content curation, where to start and how to ensure success and adoption.
Moderated by: Xerox Learning Services
5:15 PM - 6:00 PM Simple Video for Complicated Subjects: Interactive Learning Ignited
Reducing training time and introducing new ways to learn in organizations can be challenging. This highly entertaining and interactive session will introduce you to a new way of explaining complicated subject matter in just 3 minutes! You will learn how to take an hour training session and reduce it into a simple and fun bite size learning session. Join simpleshow to learn how adding interactivity to videos can enhance deeper engagement and allow for easier assessment.
Moderated by: Paul Meyer, Head of Sales & Marketing, simpleshow USA
5:15 PM - 6:00 PM Aligning Sales & Service Learner Strategy with Business Needs
The primary motivator for investing in sales and service teams is to increase their effectiveness. But, with the rapid rate of change these teams are experiencing each day, how can changing your organization's mindset around learner expectations makes for better business results? Join this interactive discussion to address: aligning sales and service learners to best in class competencies, mining best practices on top performers and using benchmarking to improve performance and achieve value over time.
5:15 PM - 6:00 PM The Business Case for Adaptive Learning
Mastery-based adaptive learning (a field which uses computers to actively tailor content to individual needs) has been identified as the holy grail of learning technology, and has also remained largely out of reach. Now introduced into corporate environments, this milestone learning technology is a proven game-changer. Join this session to explore ways to leverage the benefits of adaptive learning for immediate, sustainable and measurable results, driving top-line growth and bottom line results.