Day 1: Sunday, February 26th
10:30 AM - 11:30 AM Welcome Brunch and Registration
11:30 AM - 11:45 AM Delegate & Solution Provider Orientation
12:00 PM - 12:40 PM Leadership Lessons from GE: Quadruple Loop Learning to Maximize ImpactBob Cancalosi, Head of Customer Leadership Education, GE
As learning leaders within our organizations, we are the critical resource that is expected to shape the learning strategy for positive short & long term business outcomes. As a general observation across many organizations, the professionals in the learning organization are typically overlooked for their own developmental opportunities (aka cobbler’s children have no shoes metaphor), yet the advancements in learning methodologies, systems & innovative offerings are occurring at record breaking rates resulting in a real conundrum to stay relevant.
Join this session to learn how to generate greater retention of learning, by:
· Using a nostalgic form of journaling to deepen the reflection and leadership impact of how you learn and what you are doing as a learning leader
· Receiving the key leadership developmental learnings from over 45 journals created in the past 20 years at GE
· Leveraging the note taking process of Quadruple Loop learning and converting the key elements into actions for organizational impact
Bob CancalosiHead of Customer Leadership Education
12:40 PM - 1:20 PM The New L&D Organization: Reinventing Learning To Fuel Performance, Enrich Lives, and Accelerate ReinventionMark Boccia, Vice President - Learning + Development, Marriott International Chris Baer, Senior Director, Global Experience Design, Marriott International
The Marriott L&D Organization had to fundamentally change the way learning was developed and delivered. Faced with the need to re-build trust and depart from old ways of “pushing learning” the transformation went well beyond a simple reorganization. They had to firmly plant a stake in the ground that learning was a strategic business necessity and a function in itself. During this case study presentation attendees will learn how to reinvent a tired learning organization to one that is desired, focused on performance and aligned with the needs of the business, by:
· Hearing why there is a critical need for leaders to reinvent learning in their organizations
· Knowing what it takes to rebuild the learning team’s brand equity and renew stakeholder trust
· Determining the steps needed to reinvent the learning function
· Hearing how to weave concepts of experience design into learning programs
Mark BocciaVice President - Learning + Development
Chris BaerSenior Director, Global Experience Design
Master Class A
1:25 PM - 1:55 PM Modernizing Your Learning Ecosystem: Elevate Employee Knowledge And Performance While Driving Business OutcomesJoe Wagner, Chief Operating Officer, Axonify
Analysts and L&D experts agree that there is a massive shift happening in the world of learning technology. Data suggests that the LMS category is in the late stage of eLearning's product lifecycle, but what is next? Analysts are in agreement that the market can expect to see rapid migration to “more efficient knowledge and learning transfer products”. Axonify combines microlearning, gamification, adaptive learning, and on-demand, at-your-fingertips access to job relevant information.
Join this session to learn:
•5 key reasons why the LMS is failing L&D organizations
•The role that the LMS can still play in a modern learning ecosystem
•When to consider a full replacement of the LMS vs. selecting add-on technologies to help modernize
•Examples of organizations who have successfully made the shift
Joe WagnerChief Operating Officer
1:25 PM - 1:55 PM Microlearning for Transformation, Not Information TransferSuzanne McLarnon, AVP, Workforce Enablement Global Technology & MetLife, Inc., MetLife
The modern employee has 1% of their week to focus on training. What can we do with that time – roughly 24 minutes a week? A lot.
Armed with digestible and easily accessible microlearning experiences, we can create meaningful changes in behavior across our organizations. Along the way, we can help elevate the role of L&D from order takers to changemakers.
You’ll hear the importance of leveraging microlearning when training modern employees and how to create a microlearning strategy of your own to meet the needs of your audience and goals of your company.
In this session, you’ll learn to:
- Overcome the three misconceptions that block most L&D initiatives from being successful
- Create microlearning experiences that capture attention, motivate action, and make learning stick
- Prove and report on behavior change, not meaningless learning metrics
Suzanne McLarnonAVP, Workforce Enablement Global Technology & MetLife, Inc.
1:55 PM - 2:10 PM Networking Break
2:10 PM - 2:40 PM The Pillars of Digital Transformation: Agile, Adaptive & Virtual
Organizations need to shift their mindset on how we engage our learners in the digital age. The engagement we have with technology in our personal lives is putting pressure on corporate enterprises to adapt. Employees no longer want training pushed to them; instead they want the ability to find content and consume it when they need it. Enterprises need to shift mindsets to create a new learning architecture, one where the employee is at its center and learning becomes a continuous process, not an episodic event. During this session attendees will learn how going digital can change the learning landscape within your company and potentially increase your learner’s engagement, by:
•Adopting a new mindset required to transition to a digital world
•Receiving the core ingredients required for an engaging learner experience
•Creating alignment between HR/L&D, IT and the Business
•Suzanne McLarnon, Assistant Vice President, Workforce Development I MetLife, Global Technology & Operations
2:45 PM - 3:15 PM Business Meeting
3:20 PM - 3:50 PM Business Meeting
3:55 PM - 4:25 PM Leadership In A Digital Age: Exploring the VUCA World With Fresh Eyes
As we become more digital, leaders need to be more human to thrive in today’s context where they are required to make better observations, ask smarter questions, interpret the data, and constantly be imagining new ways. While data and digital are the means to an end, it is our leaders— managers, directors and executives— who must be ready to make sense of our unpredictable digital world and make the right decisions to move their organization forward fast. Scanning the environment, observing patterns, and making connections with “fresh eyes” is a critical leadership skill, and the Duke CE VR experience is designed to develop those skills. Immersing participants into areas of Mumbai, India, the experience develops their observational skills and builds their awareness of what urban Mumbai feels like. The 5-7 minute video is typically framed by an preparatory introduction and a guided debrief with discussion and reflection. Key learning outcomes include:
· Develop a deeper appreciation for the diversity of people and cultures in India
· Apply observational skills to identify patterns in human behavior that are relevant for business leaders (i.e. understanding customers and cultures more deeply)
· Experience a first-hand, up-close view of Dabbawallahs, the busy Mumbai streets, and scenes inside Dharavi (India’s largest slum)
· Prepare managers and leaders for an eventual real-world visit to India, confronting potential biases they may have
· Gain a deeper understanding of immersive 360 video-based virtual reality, and its uses for leadership development
4:30 PM - 5:00 PM Business Meetings
5:05 PM - 5:35 PM Business Meetings
5:40 PM - 6:25 PM Advancing The Knowledge GameLisa Thomas, Vice President of Training and Development , Scholastic Beth Gates, Head of Education & Clinical Programs, Philips Healthcare Sydney Savion, Chief of Education Strategy, Dell EMC Education Services
The time has come for CLOs to shift focus from a pure "learning" mentality to a knowledge-centered approach to development. To do so, requires a big shift for L&D to look beyond the process of studying, teaching and education, to creating an environment based on understanding, comprehension, grasp, command and mastery.
During this panel our speakers will discuss and debate the following questions:
·How to shift from push to pull learning
·How are organizations thinking beyond traditional courses and programs to overcome gaps in what their talent can deliver?
·What do you see as barriers to this movement from push vs pull? (i.e.: Stakeholder buy in; time; mind shift of employees?) What are you doing to address them?
·What steps are you taking to shift employees’ attitudes about training vs learning? How are you helping them learn how to learn?
·How is technology playing into your strategy to shift learning?
·What role will classrooms play?
·How do you see the roles within learning function changing?
·How are you adopting user-generated content? Where do you begin?
·How do you ensure the shared content is appropriate?
Lisa ThomasVice President of Training and Development
Beth GatesHead of Education & Clinical Programs
Sydney SavionChief of Education Strategy
Dell EMC Education Services
6:30 PM - 7:00 PM Cocktail Reception followed by Networking Dinner